Contact Us

Live Online Contact—Our representatives will handle your AES/PHEAA customer service and support questions.

If you have questions about... Contact
  • Specific AES or PHEAA loan products
  • The Federal Family Education Loan Program (FFELP)
  • Completing the FAFSA (Free Application for Federal Student Aid)
 Guaranty Services
  • 1-800-692-7392 (Toll-free U.S. & Canada)
  • 717-720-2860 (International)
  • Loan disbursements
  • School refund processing
  • Alternative loan programs
 Loan Origination
  • 1-800-343-1809 (Toll-free U.S. & Canada)
  • 717-720-3100 (International)

Mailing Address

American Education Services
1200 N. 7th Street
Harrisburg PA 17102-1444